Hiring: Account Director
—London - Remote / Hybrid

About the role

Join us on a journey towards unparalleled customer experience as we seek an ambitious Account Director to join our globally renowned retail design agency, Sheridan & Co. We specialise in creating innovative and captivating retail experiences for brands across various industries, constantly striving to elevate customer engagement to an art form. Our team is expanding, and we are searching for a highly motivated and dynamic individual to take the lead in orchestrating a seamless client journey.

As an Account Director at Sheridan & Co, you will play a pivotal role in driving strategic growth for the Agency as well as our clients. As a guardian of client relationships, you will be at the forefront of cultivating and nurturing client relationships, translating their aspirations into actionable briefs, steering our internal partners towards success. Your leadership will fuel excellence, driving cohesive narratives that align with business goals.

Our ideal candidate is an experienced free thinker – open-minded, curious, and unafraid to challenge the status quo. With a solutions-driven mindset, they bring a wealth of experience showcasing an impressive track record of cultivating client relationships and exceeding sales targets. A keen eye for design trends and an unwavering commitment to delivering excellence are essential. Your strategic vision effortlessly merging with sales leadership, client relationship mastery, and the art of design will set you apart as a perfect fit for this role.


What we offer

  • Competitive Salary package,
  • 25 days holiday, increasing to 26 upon one years’ complete service.
  • Life Assurance
  • Access to an Employee Assistance Programme
  • Eye-care, Pension, and cycle scheme all available after 6months service.
  • Opportunities for career growth.
  • Exposure to working with globally recognised brands.
  • A dynamic work environment.


If you are an account director with a passion for creating unforgettable experiences, we invite you to join our innovative design agency. Our team is dedicated to bringing ground-breaking designs to life, and we seek a like-minded individual who thrives on pushing the boundaries of what is possible.

If you have the drive and determination to execute our vision for design excellence, we encourage you to apply now.

Send your CV and Cover Letter to joinus@sheridanandco.com

Key Responsibilities

  • Lead the symphony of client engagements with a strategic mindset, aligning objectives with business goals and inspiring the team.
  • Foster and curate deep, enduring client partnerships, becoming the embodiment of trust and excellence for Sheridan&Co.
  • Weave a tapestry of business connections through effective outreach, enhancing Sheridan & Co's industry presence.
  • Exhibit refined sales expertise, identifying growth opportunities, and skilfully nurturing leads into prosperous partnerships.
  • Guide the formulation and execution of strategic account plans, paving innovative pathways for business expansion, playing a crucial role in our ambitious growth strategy.
  • Forge harmonious cross-functional partnerships, creating inspiring briefs and seamlessly aligning design, production, and strategy to achieve flawless project delivery.
  • Navigate projects with precision, managing timelines, budgets, and resources for optimal outcomes.
  • Exemplify exceptional time management skills, ensuring projects and account activities are expertly allocated and executed.
  • Present with gravitas, articulating design narratives, strategic insights, and project successes to captivate and inspire clients.
  • Anticipate and tackle challenges adeptly, crafting solutions that resonate with clients and drive project triumph.
  • Develop client documentations such as (SLA) service level agreements, (SOW) Statement of work and business proposals.
  • Navigate cost negotiations with precision, optimising resources and ensuring project viability, ensuring terms align with client goals and company growth.
  • Hold a finger on industry trends, contributing thought leadership that enriches client narratives and fuels innovation.

About You

  • Must be based in and hold authorisation to work in the U.K
  • Possess a bachelor’s degree in marketing, Business, Design, or related disciplines. Preferred
  • Demonstrate 7+ years of distinguished account management experience, ideally within creative agencies or luxury retail contexts.
  • Proven track record of successfully managing high-turnover accounts with agility and adept resource management.
  • Experience in leading critical client negotiations for service led contracts and costs.
  • Client facing experience with executive and C-Suite level stakeholders.
  • Strong organisational skills, including the ability to manage multiple projects simultaneously.
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with cross-functional teams and clients, across UK, Europe, USA and Asia.
  • Strong knowledge methods, and practices within the luxury design industry.
  • Flexibility, to accommodate and support our international client base.